Privacy Policy

Last Updated: 2/01/2025

Thank you for visiting our website (the “Site”). We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect your personal data when you use our services, including but not limited to our website, our branded application (the “App”), our loyalty program, and our email/SMS marketing campaigns. By accessing or using our Site, App, and services, you agree to the terms of this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected about you when you use or access:

1. The Site

2. Our branded App

3. Our loyalty program

4. Toast Point of Sale (POS) system in our locations

5. Email and SMS marketing campaigns (to the extent you have opted in)

This Privacy Policy also describes your rights and choices regarding the personal information we collect. If you do not agree with this Privacy Policy, please refrain from using our Site, App, or services.

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2. Information We Collect

We collect and process various types of information to provide you with our services and enhance your user experience.

1. Personal Information You Provide

- Contact Information: Such as your name, email address, postal address, and phone number.

- Account Information (if you create an account with us): Username, password, preferences, and any additional details you choose to provide.

- Payment Information: If you make a purchase through our Site, App, or in-store using the Toast POS system, we may collect limited payment information (e.g., partial credit card data). Full payment details are securely processed by our third-party payment processors (e.g., Toast).

- Loyalty Program Data: Information such as your loyalty rewards, points, or incentives earned through our loyalty program.

- Communication Preferences: Whether you opt in to receive email, SMS, or other marketing communications.

2. Information Automatically Collected

- Device and Usage Information: When you visit our Site or use our App, we automatically collect data such as your IP address, browser type, operating system, and usage details (e.g., pages viewed, links clicked).

- Location Data: We may collect approximate or precise location data depending on your device settings and App permissions.

- Cookies and Tracking Technologies: We use cookies, web beacons, and other similar technologies to collect information about your interactions with our Site and App. (See “Cookies and Tracking Technologies” below.

3. Information from Third Parties

- We may receive information from third-party services that integrate with our Site or App, such as Toast POS or loyalty program providers.

- We may also supplement the information we collect with data from reputable third parties to better understand our customers and improve our services.

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3. How We Use Your Information

We use your information to:

1. Provide and Maintain Services: Process transactions, manage your loyalty program account, and ensure functionality of our Site, App, and in-store systems.

2. Personalize Your Experience: Tailor content, offers, and services to your preferences, including targeted promotions.

3. Communicate with You: Send you confirmations, technical notices, updates, and administrative messages related to your account or transactions, as well as promotional communications if you have opted in.

4. Process Payments: Facilitate secure payment through our POS system, Toast.

5. Analyze and Improve: Track user behavior to analyze trends, administer our Site and App, and improve our products, services, and marketing efforts.

6. Compliance and Protection: Comply with legal requirements, enforce our policies and agreements, and protect our rights or the rights of others.

4. How We Share Your Information

We share your personal data under the following circumstances and with appropriate safeguards:

1. With Toast POS: We use the Toast platform to process and manage in-store and online orders. Your personal and transaction data may be shared with Toast to the extent necessary to complete your orders or for payment processing.

2. With Our Loyalty Program Provider: If you enroll in our loyalty program, we may share relevant personal information (e.g., name, contact details, transaction history) with our loyalty program service provider to track your rewards, points, or incentives.

3. With Our Branded App Provider: We share information needed to ensure the functionality of our App, improve user experience, and provide relevant services and offers.

4. With Service Providers and Business Partners: We engage third-party service providers for tasks such as analytics, marketing, email delivery, SMS messaging, and cloud hosting. These providers only have access to personal information necessary to perform these tasks on our behalf and are contractually obligated to protect it.

5. For Legal or Security Reasons: We may disclose information to governmental agencies or authorized third parties if required to do so by law or if we believe such action is necessary to:

- Comply with a legal obligation or request

- Enforce our agreements, policies, and terms of use

- Prevent or investigate possible wrongdoing in connection with the services

- Protect against legal liability, defend our rights or property, or ensure the safety of our customers or others

6. Corporate Transactions: If we undergo a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction, subject to confidentiality agreements.

5. Email and SMS Marketing

1. Opting In: You may opt in to receive email or SMS marketing messages regarding promotions, new products, or other updates.

2. Opting Out: If you wish to unsubscribe, you can do so at any time by following the unsubscribe link in any email communication or replying “STOP” to any SMS message. You may also contact us directly (see “Contact Us” below) to manage your communication preferences.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and other tracking technologies to:

- Recognize you when you return to our Site or App

- Store your preferences and settings

- Conduct analytics to improve our Site, App, and services

- Provide targeted advertising (if applicable)

You can control the use of cookies through your browser settings. Please note that if you disable cookies, some features of our Site or App may not function properly.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer required, we will securely destroy or anonymize your data in accordance with applicable laws and regulations.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measures are completely foolproof, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Site, App, and services are not directed toward children under the age of 13 (or other relevant age under applicable law). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us so we can take steps to remove such information and terminate any associated accounts.

10. International Users

If you are accessing our Site or App from outside the USA, please note that your personal data may be transferred to, stored, and processed in the USA where our servers and central database are located. By using our services, you consent to any such transfer of information outside your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting of the revised Policy. If we make material changes, we will notify you via a prominent notice on our Site or App or by other appropriate means. Your continued use of our Site, App, or services after the posting of any changes constitutes your acceptance of those changes.

If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights regarding your personal information, please contact us at:

The Quesadilla Company LLC

6230 Shimer Drive, Lockport, NY 14094

info@thequesadillaco.com